Help
- Are the on line transactions secured?
- Is my information kept confidential?
- Do you have an office in Cuba?
- Can I order from all over the world?
- What method of payment do you accept?
- In what currency am I invoiced?
- Are there expenses of transaction?
- What are the delivery times of a product?
- Do I receive confirmation of the service?
- What happens if the order doesn't arrive in destination?
- What to do if I experiment a technical problem during a session?
- To whom should I address if I want to speak to an agent?
Are the on line transactions secured?
Yes, very secured. Possessor of a merchant Internet Certificate, Antillas-Express.com makes use of the most recent technological innovations concerning electronic commerce. The enterprise kept the business solution indeed (transaction, validation of the credit and on line payment) developed by the Moneris group.
You are however responsible of the maintenance of the confidentiality of your user's name (code of access) and of your password. Antillas-Express won't be able to be held responsible for a non authorized use of your account. In the case where the confidentiality of this information would come to be compromised, please warn our service as soon as possible by calling Customer Service in order to avoid a possible fraudulent use of your identity.
Is my information confidential?
Of course. Antillas-Express committed to protect confidentiality and the security of the personal information gotten on the occasion of the commercial relations with the customer. We took all necessary technical, logistical and organizational measures to make respect this will.
The policies and the practices are elaborated in accordance with the Law on the protection of the personal information and the electronic documents (LPRP/DE) and to all other corresponding provincial law on the protection of the personal information. To know more, consult our Politics of confidentiality.
Do you have an office in Cuba?
Our main business place is situated in Montreal, Canada. But we have some representatives in all regions of the Cuban island to whom we are constantly in narrow communication.
Can I order from all over the world?
Yes, of course. The on line transactions on the site Antillas-Express.com are possible in all time if. you only need to have a computer, an Internet connection and a suite of compatible software. You can also enter directly in contact with one our agents:
Customer Service:
What method of payment do you accept?
Telephone :
514 385-9221/866 385-9449 (Canada-USA)
Fax :
514-495-9606
E-mail: info@antillas-express.com
Site: http://www.antillas-express.com/
Opening hours
Monday to friday: 8am to 9pm
Saturday: 9am to 8pm
Sunday: Closed
We accept the on line payments by credit card (Visa, Master Card, American Express), by International Money Order, by certified checks or cashier checks and by Western Union. At our office in Montreal, you can pay there by debit card.
In what currency am I invoiced?
The prices of the products in the catalog and services in the Antillas-Express.com site are displayed in American dollars. The total of the invoice is converted then into the currency of the country that you select in our on line exchange rate converter functioning in real time in the basket of purchase.
Are there expenses of transaction?
Yes. The prices of the products and services don't include the cost of the banking transaction expenses to which must be added nor delivery or transportation in some cases. They vary according to the nature and the size of the operation. The explanation of the expenses appears in the presentation of every item that you select.
What are the delivery times of a product?
The delay varies according to the type of transaction. For example, the banking fund transfer can be made in 24 Hs since the very day of your demand, while the home delivery of money requires some more days. The time necessary to the delivery of every product ordered on line is mentioned for information only in the Internet catalog.
Do I receive confirmation of the delivery of the service or product?
Yes. When you validate the transaction by on line credit card, the confirmation of the purchase appears on the screen of your computer. You will receive a confirmation by e-mail, and also it will appear in your account statement.
What happens if the order doesn't arrive in destination?
Immediately, ou must communicate with Customer Service of Antillas-Express in order to solve the situation. If there are no irregularities of your part or problems out of our control (read Terms and conditions), you will be repaid or you will get a credit of an equivalent value on all possible transaction.
What to do if I experiment a technical problem during a session?
If you didn't clear the stage of the validation of the credit card, you can annul the transaction without problem or leave the application of your Internet navigator. It would be then useful to verify the state of your computer, the quality of your Internet connection and the compatibility of your software with our internet transactional platform. If the problem persists, address to one our agents:
Customer Service:
What if I want to speak to an agent urgently?
Telephone :
514 385-9221/866 385-9449 (Canada-USA)
Fax :
514-495-9606
E-mail: info@antillas-express.com
Site: http://www.antillas-express.com/
Opening hours
Monday to friday: 8am to 9pm
Saturday: 9am to 8pm
Sunday: Closed
Outside of the hours of opening of our business place in Montreal, send us a message by e-mail (while indicating the Urgent mention in the object) to the following address: info@antillas-express.com. You can also leave a message into our vocal box when the office is closed or speak directly to an agent:
Telephone :
514 385-9221/866 385-9449 (Canada-USA)
Fax :
514-495-9606
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